Careers - THE CRAFT STORE TV - Excellent career opportunities for you!
Your Arts and Crafts specialists
Your Arts and Crafts specialists
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Careers at The Craft Store

We currently broadcast 24/7 Sky 673, Freesat 817, & Freeview 85 as well as streaming Live in HD though IPTV technology online at www.hochanda.com. Broadcasting live for 15 hours a day, we offer a huge variety of shows and products. Our website is fully transactional and our in-house call centre with Sales and Customer services is open from 6am to 11pm.

Launched in August 2015 we now have a 140 strong team across all departments. We outsource very little as we pride our self in Hochanda staff providing Hochanda services to the Hochanda consumer. This we feel is the best way to see the passion throughout and ensure it reaches the end user. We are very proud of the team we have who have come from all corners of the Direct Response, Shopping TV, and Retail industry. Hochanda allows our team to really spread their wings and stretch their imaginations to bring the best out of their skills and experience.

We are a fast growing business and are always on the lookout for exceptional talent. So you think you can be part of the Hochanda family, can work in the fast paced, pressured, Live TV environment? Are you bursting with motivation and energy and can bring something special to the table? ...if you answered yes to at least one of these questions please get in touch, we would love to hear from you.

Any roles we currently have available are listed below. If your ideal role isn’t listed send us your CV and a covering letter to [email protected].

We will keep your CV on file for 6 months.

Current Opportunities

Senior .NET Software Developer

Location: Hochanda Global Limited, Nene House, Nene Valley Business Park, Oundle, PE84HN

Position Type: Full time

Closing Date: 31st March 2021

Description:

We require a Senior Developer to work within a small team of developers, primarily working on our custom CMS system being used to develop the next generation of our website. You will work closely with our Lead Developer, where your experience and in-depth knowledge of C# and object-oriented programming principles will be vital to the successful delivery of current and future projects. As Senior Developer, you will mentor less experienced members of the team, helping them to improve their skills and encourage good development methodologies whilst promoting a collaborative and friendly environment.

You will also be required to work closely with other departments within the business, liaising with key stakeholders to develop a complete understanding of business requirements.

Main duties include:

  • A minimum of 10 years commercial experience as a developer.
  • Very strong knowledge of C# and the .NET Framework.
  • Very strong knowledge of low-level ASP.NET.
  • Demonstrable understanding of Object-Oriented programming.
  • Proven knowledge of MS SQL Server, SQL language, creating database tables and writing stored procedures.
  • In-depth knowledge of JavaScript and jQuery.
  • Able to work proactively alone or as part of an established team, meeting tight deadlines.
  • Very strong attention to detail.
  • Previous experience of Agile methodologies.

Desired Skills:

  • Strong understanding of HTML, CSS, XML and JSON.
  • Working with and integrating payment system APIs such as PayPal.
  • Creating/consuming REST APIs and writing Web APIs using Microsoft technologies.
  • Mobile development using Microsoft Xamarin.
  • Database design.
  • Use of Microsoft Azure DevOps.

Please consider the following when making your application:

  • We reserve the right to close vacancies early in light of a large response
  • Ensure you have an up-to-date CV
  • We do not accept CV's sent through from Recruitment Agencies

The Craft Store is a TV Home Shopping channel, broadcasting on Freeview, Sky and Freesat, specialising in crafts, hobbies and arts. You will be working in our bright modern headquarters in Oundle, easily accessed from the A1.

Please attach your CV & cover letter in a word document.

Inbound Sales & Customer Services Adviser

Location: Hochanda Global Limited, Nene House, Nene Valley Business Park, Oundle, PE84HN

Position Type: Full time

Closing Date: 30th April 2021

Description:

We are recruiting for our busy contact centre, based in Oundle near Peterborough. You will be working as part of our inbound contact centre team taking a mix of sales calls and customer service calls.

Working five-days out of seven, 15:00 – 23:00, including weekends.

Main duties include:

  • To place customer orders and strive to resolve all customer enquiries at first point of contact, primarily by telephone but also by correspondence and email.
  • Handle any customer service queries to satisfaction.
  • Identify and maximize sales opportunities through cross selling and up selling through a sale by service approach.
  • Maintain knowledge on; products, procedures, and policies so a consistent high level of service can be provided to customers across all shifts.
  • Identify, resolve, and record customer complaints.
  • Working as part of a team to achieve individual and department KPI’s and SLA's.
  • Undertake customer surveys as required.
  • Other duties as required.

Desired Skills:

  • Previous call centre experience with a sales background desirable, yet not essential.
  • Must be highly motivated and a self-starter.
  • Excellent team player.
  • Passion for people and customer service.
  • Be an effective communicator with excellent interpersonal skills.
  • PC literate

Please consider the following when making your application:

  • We reserve the right to close vacancies early in light of a large response
  • Ensure you have an up-to-date CV
  • We do not accept CV's sent through from Recruitment Agencies

Hochanda is a TV Home Shopping channel, broadcasting on Freeview, Sky and Freesat, specialising in crafts, hobbies and arts. You will be working in our bright modern headquarters in Oundle, easily accessed from the A1.

Please attach your CV & cover letter in a word document.